Need support? Contact me for anything: firstname.lastname@example.org
You can also find me on Facebook and Instagram and send me a private message. I usually reply within 24-hours.
“Label created, not yet in system?”
If you see the message above… don’t worry. The package is in transit, it’s just the tracking it’s not working properly. Use this tool, it should work: International packages tracking tool >
Tracking tool is working on International packages only. For the domestic ones, use the USPS tracking tool >
Shipping fees and rules
From 12/26/2019, the shipping rules on www.thirdwayindustries.com will change.
Those new rules will take effect immediately, but they can change in the immediate future.
😀 Automatic free shipping
Free shipping is automatic (without a coupon code) above $50 for United States and above $100 for the “Zone 1” (list below). World Countries don’t have automatic free shipping.
⚠️ Free shipping coupon codes for “World Countries” will work only if the total is above $200
I needed to make shipping a little more sustainable on my side, so I needed to put a limit on “World” free shipping. From now on, coupon codes on “world” addresses will work only if the amount is over $200. USA and Zone1 Coupon codes are not affected.
Here is a quick recap:
🌎 United States
- Free Shipping with a coupon code, or automatic over $50!
- Shipping cost is $3 + $1 per deck + $10 per uncuts/bricks
🌍 Zone 1
- Free Shipping with a coupon code, or automatic over $99!
- Normal Shipping cost is $6 + $2 per deck + $15 per uncuts/bricks
🌏 World Countries
- Free Shipping is available only with a coupon code, over $200
- Normal Shipping cost is $12 + $4 per deck + $20 per uncuts/bricks
The “Zone 1” is the list of the country that have good rates from United States and usually are reachable by their e-packets. Those countries are relatively cheap to ship to and usually the trackings are more reliable. I can add or remove countries from this list in future.
Israel, Singapore, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary. Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, Canada, Australia, New Zealand.
You think that your country was omitted by error? Write me at email@example.com
Here is how the shipping process of Thirdway Industries works:
- Within few days you’ve placed an order, Gambler’s Warehouse will process your order and will send you an email with the tracking (from 1GW)
- If you are an US customer, you should recieve your package in around 4 days, and your package is automatically tracked.
- If you are an international customer, please allow at least 2-3 weeks for recieve your order, 1 month if there are custom issues.
- Sometimes your country’s custom may delay your package for an extra week, so don’t worry if it’s taking a little more than expected.
Hope this is useful to estimate how long it would take recieve a package (usually 1-2 weeks domestic, 2-3 weeks international).
Contact me if you need special shipping solutions (faster or tracked).
My shipping process may be slower than usual if I’m shipping a Kickstarter and it may be influenced by the US holidays. If you need specific informations on delivery, please send me an e-mail.
Thirdway Industries is not a big company – it’s just one man with the support of a professional fulfillment center: be patient if those shipping times looks a little longer than a bigger ecommerce store.
Payments on Thirdway Industries Store
This store’s payments are based on PayPal – however, you don’t need a PayPal account to place an order. It’s possible to pay with a credit card.
In the rare case your package is lost in transit, don’t worry: Thirdway Industries will reship the whole package, shipping included. For allow a reshipping the tracking must be undelivered or not updated for a long time, to be 100% sure that the package is lost. Ask firstname.lastname@example.org with the order number and/or tracking if you think your package is lost.
If a tracking shows delivered, it’s not possible consider the package lost. You must contact your local post office to investigate. Often the package is misdelivered to a nearby location (Neighbours).
If a package is sent back for custom reasons (taxes, package not claimed by the customer…), TWI still can reship the package, but the customer must pay for the reshipping and eventually a processing fee.
Thirdway Industries is never responsible about your Country’s custom taxes.
If your deck is damaged, send me a picture of the damages at email@example.com.
If the damage is substantial I will send you a new copy of the deck for free, shipping included.
Minor damages that are hard to see in the picture or slight imperfections are not eligible for a replacement, but contact me at firstname.lastname@example.org for any issue – I am usually open to find a good solution.