Support

NEED HELP? WRITE ME! 🙂

Support

Need support? Contact me for anything: giovanni-at-thirdway.it

You can also find me on Facebook and Instagram and send me a private message.

I usually reply within 24-hours.

Shipping process

Here is how the shipping process of Thirdway Industries works:

  • When you submit an order, I put it into a spreadsheet.
  • A couple of times in a week I send that spreadsheet to my fulfillment center, Gamblers Warehouse.
  • They usually ship all the orders included into the spreadsheet within 4 business days.
  • If you are an US customer, you should recieve your package in around 4 days, and your package is automatically tracked.
  • If you are an international customer, please allow a couple of weeks for recieve your order.
  • Sometimes your country’s custom may delay your package for an extra week, so don’t worry if it’s taking a little more than expected.
  • International tracking is very expensive, so I use it only if you have expensive stuff in your package.

Hope this is useful to estimate how long it would take recieve a package (usually 1-2 weeks domestic, 2-3 weeks international). Contact me if you need special shipping solutions (faster or tracked).

My shipping process may be slower than usual if I’m shipping a Kickstarter and it may be influenced by the US holidays. If you need specific informations on delivery, please send me an e-mail.

Thirdway Industries is not a big company – it’s just one man with the support of a professional fulfillment center: be patient if those shipping times looks a little longer than a bigger ecommerce store.